You Have Questions. We Have Answers.

New Heights works with timeshare owners to pursue a resolution with their resort on the owner’s behalf. Our process generally begins with reviewing the owner’s timeshare agreement and circumstances to determine the appropriate path forward. Where appropriate, we work toward a mutual release or other resolution with the resort.

New Heights is not a law firm. In matters requiring legal services, we work with a legal team that may assist with the appropriate legal aspects of a client’s case. Every timeshare situation is different, so the specific process and outcome can vary.

The time required varies depending on the resort, the contract, the owner’s circumstances, and how quickly the resort responds. Some matters may be resolved relatively quickly, while others can take considerably longer.

We provide clients with updates throughout the process and work to move each case forward as efficiently as possible. No specific timeline can be guaranteed.

The cost depends on the circumstances of the individual timeshare, including the contract, resort, and services required. After reviewing your situation, we can explain the applicable costs and what services are included before you move forward.

Our goal is to help eligible timeshare owners pursue a release from their timeshare obligations. We work directly with resorts and, when appropriate, with our legal team to pursue a resolution on the owner’s behalf.

However, no company can legitimately guarantee that every timeshare will be successfully exited. The outcome depends on the individual contract, resort, and circumstances of the case.

Having an outstanding timeshare mortgage does not necessarily prevent us from working on your case. We can review the contract and outstanding loan obligations to determine what options may be available.

A mortgage is a separate financial obligation, so a timeshare release and a mortgage release are not necessarily the same thing.

When a timeshare has an outstanding loan, the mortgage or loan obligation must be addressed as part of the overall resolution. Depending on the circumstances, we may work with the resort, lender, and/or our legal team to pursue an appropriate resolution.

The specific process depends on the loan agreement and the parties involved. Mortgage release is not guaranteed and should not be represented as automatic simply because a timeshare is released.

Credit reporting can depend on the status of your account, your payment history, your lender, and how any outstanding obligations are handled. Because every situation is different, we cannot guarantee a particular credit outcome.

We recommend that clients continue to understand and monitor their financial obligations throughout the process and discuss credit-specific questions with an appropriate financial or legal professional.

If a resort does not initially agree to a proposed resolution, that does not necessarily mean the process ends there. We evaluate the circumstances and determine what additional options may be available.

Where appropriate, our legal team may assist with matters requiring legal services. However, we cannot guarantee that a resort will agree to release a client from their obligations.

Yes. We can review inherited timeshares and evaluate the circumstances surrounding the ownership, including how the timeshare was transferred and what obligations may be associated with it.

Because inherited timeshares can involve additional estate or ownership considerations, the appropriate process depends on the specific situation.

New Heights works with timeshare contracts across the industry rather than limiting our services to a specific list of resorts. We can review contracts from different resorts and determine whether we can assist based on the individual circumstances.

Getting started is straightforward. Contact New Heights and provide information about your timeshare, including the resort, ownership details, and any outstanding loan or maintenance-fee obligations.

We’ll review the information, explain the process, and let you know what options may be available for your situation before you decide how to proceed.

We take the privacy of our clients and their information seriously. Information provided to us is handled in accordance with our privacy practices and applicable requirements.

Where a client’s matter involves legal services, information may also be shared with the appropriate legal professionals as necessary to assist with the case.

We can assist in pursuing a resolution involving an outstanding timeshare loan, depending on the circumstances. When appropriate, we may work with the resort, lender, and our legal team to address the loan as part of the overall resolution.

However, loan release is not guaranteed, and the availability of a release depends on the specific loan, contract, lender, and circumstances.

Being behind on payments does not automatically mean that we cannot review your situation. We can evaluate the timeshare contract, payment status, and other relevant circumstances to determine what options may be available.

Because missed payments can have financial and credit consequences, clients should understand their current obligations while their case is being evaluated. We cannot promise that pursuing an exit will stop collection activity, prevent credit reporting, or eliminate amounts already owed.

Maintenance fees are determined by the resort or timeshare association and can vary from year to year. The method used to calculate increases depends on the governing documents, the resort’s budget, and applicable rules.

For a specific timeshare, the actual maintenance-fee history and governing documents should be reviewed rather than relying on a generic assumed increase.

Our mortgage calculator uses the interest rate entered or the rate specified by the calculator’s assumptions. The calculator is intended for estimation purposes and does not necessarily reflect the actual interest rate on an owner’s timeshare loan.

For an accurate payoff amount or loan calculation, the owner’s actual loan documents or lender statement should be consulted.

No. Estimates provided by calculators or preliminary evaluations are for informational purposes only and are not guarantees of future costs, savings, timelines, refunds, loan releases, or other outcomes.

Actual results depend on the individual timeshare contract, resort, lender, applicable fees, and circumstances of the case.

In some cases, timeshare owners may be eligible to receive money back from a resort as part of a negotiated or otherwise appropriate resolution. Whether a refund is possible depends on the individual circumstances of the ownership and the facts surrounding the transaction.

Factors that may be relevant can include how the ownership was originally deeded or transferred, whether the owner was misrepresented the product or services being purchased, the terms and circumstances of the financing, and, in certain cases, whether there are concerns involving the exploitation or abuse of an elderly owner.

When appropriate, New Heights works on the owner’s behalf to pursue a resolution with the resort. Our legal team may also become involved when legal services are appropriate.

Refunds are not guaranteed, and eligibility depends on the specific facts and circumstances of each case. In cases where a resort issues a refund, the payment is made by the resort according to the terms of the resolution.